Shipping policy

We sell and ship within the United States only. All U.S. orders receive free standard shipping, with no minimum purchase and no weight or order-value surcharge.

Order processing

We process orders Monday–Friday, excluding holidays. The daily cut-off is 15:00 Eastern Time (America/New_York), following local daylight-saving rules. Processing and dispatch take 1–2 business days. Orders placed after the cut-off, on weekends or holidays enter processing on the next business day.

Transit and delivery estimates

After dispatch, standard transit is estimated at 3–5 business days, Monday–Friday, excluding holidays. The combined estimated processing and transit time is 4–7 business days. These are estimates, not guaranteed delivery dates. Weather, carrier delays and address issues can affect delivery.

Tracking and address questions

When tracking is available, it is provided with the dispatch update. Please check your shipping address before submitting the order. Contact us promptly about a correction; changes cannot be guaranteed once processing or dispatch begins. For Alaska, Hawaii, military addresses or a P.O. Box, contact us if you need confirmation of the delivery arrangements for your item.

Delays or missing deliveries

If your order is delayed or tracking appears incorrect, contact us with your order number so we can check the shipment and explain the next steps. We do not offer international shipping.

Contact us

Spilman Linen & Dry Goods
51 Forest Rd #206, Kiryas Joel, NY 10950, United States
Email: info@spilmanlinen.com
Phone: +1 845-783-0607
Mon–Thu 11:00–19:00; Fri 11:00–13:30; Sat closed; Sun 11:30–19:00 Eastern Time (America/New_York). We aim to respond within 24 hours.