Refund policy

You may request an eligible return within 30 days after receiving your order. Items must be unused, unworn and unwashed where applicable, in their original condition, with original packaging and tags.

How to request a return

Email info@spilmanlinen.com with your order number, the item and the reason for the return. Obtain return instructions before mailing the item and keep proof of shipment and tracking. Our return address is Spilman Linen & Dry Goods, 51 Forest Rd #206, Kiryas Joel, NY 10950, United States.

Damage, defects or an incorrect item

Contact us within 14 days of receipt with photographs of the packaging and item so we can assess the issue and arrange an appropriate resolution.

Return postage and fees

For a change-of-mind return, the customer arranges and pays for the return shipment and shipping label. For our error, including a damaged, defective or incorrectly supplied item, we cover reasonable return shipping costs; contact us for the arrangements. There is no restocking fee and no undisclosed return processing fee.

Refunds

After receiving and inspecting an eligible return, we issue the refund to the original payment method within 3–5 business days. Your bank or card issuer may require additional time to post it. Contact us if you need an update.

Exceptions and order changes

Items actually marked Final Sale or Clearance are excluded from change-of-mind returns. This exclusion does not apply to damaged, defective or incorrectly supplied items. Contact us about exchanges, cancellations or order changes; availability depends on the order status, and changes cannot be guaranteed after processing or dispatch. This policy does not limit rights provided by applicable law.

Contact us

Spilman Linen & Dry Goods
51 Forest Rd #206, Kiryas Joel, NY 10950, United States
Email: info@spilmanlinen.com
Phone: +1 845-783-0607
Mon–Thu 11:00–19:00; Fri 11:00–13:30; Sat closed; Sun 11:30–19:00 Eastern Time (America/New_York). We aim to respond within 24 hours.